Platform Terms of Service
PROTOCOL REF: S8N-TOS-2026-R3 · LAST AUDITED: June 29, 2026
1. Acceptance & Eligibility. These terms govern your use of s8n.in (S8N Services), consultancy.s8n.in (S8N Consultancy), academy.s8n.in (S8N Academy), the S8N Client Portal, and any related services (together, the “Platform”), operated by SHRIRAJ NILESH NAIK, an individual carrying on business as a sole proprietorship under the name “S8N” (“S8N”, “we”, “us”). By browsing, accessing, or interacting with the Platform, scheduling a consultation, creating a Client Portal account, joining S8N Consultancy, or enrolling in S8N Academy, you accept and agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you are entering these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “you” refers to that entity. You must be at least 18 years old to use the Platform. We do not knowingly offer any part of the Platform to individuals under 18; if you believe a minor is using the Platform in breach of this clause, contact grievance@s8n.in. Where you subscribe to S8N Services, join S8N Consultancy, or enrol in S8N Academy, additional product-specific terms presented at signup apply alongside these Terms. Where there is a conflict, the product-specific terms control for that product only. These Terms constitute a valid and binding electronic contract under Section 10A of the Information Technology Act, 2000 and Section 10 of the Indian Contract Act, 1872. Clicking “I Agree,” checking a consent box, or continuing to use the Platform after notice of updated Terms constitutes valid acceptance.
2. Our Services. S8N provides enterprise AI transformation architecture, N8N workflow automation, private RAG knowledge systems, custom AI agents, document processing, and CRM/sales automation, delivered either as (a) bespoke consultancy engagements governed by a separately executed Statement of Work or Master Services Agreement (“SOW”), or (b) self-serve SaaS subscriptions to S8N Services, S8N Consultancy, or S8N Academy. Consultation requests, waitlist signups, and brochure downloads on this website are expressions of interest only and do not constitute an offer capable of acceptance. No consultancy engagement is binding until a SOW is signed by both parties. S8N may decline, reschedule, or cancel any consultation at its discretion. Where these Terms and a signed SOW address the same subject matter, the SOW prevails for that engagement.
3. Fees, Payment & Refunds. Fees for consultancy engagements, SaaS subscriptions, S8N Consultancy transactions, and S8N Academy courses are as quoted at the time of purchase or in the applicable SOW. S8N is in the process of GST registration; until registration is complete, fees are charged without GST. Once registered, GST will be charged additionally at the applicable rate, shown on your invoice, and the GSTIN will be published here: [GSTIN — to be added on registration, mandatory before any paid S8N Consultancy transaction under Section 24(x), CGST Act].
- Consultancy engagements are invoiced per the milestone schedule in the SOW. SaaS subscriptions are billed in advance on a recurring basis. Late payments accrue interest at 18% per annum or the maximum permitted by law, whichever is lower, and S8N may suspend services until overdue amounts are cleared.
- All online payments are processed through Razorpay, our RBI-authorised payment aggregator partner. S8N does not store your full card or bank account details.
- You may cancel a SaaS subscription or academy enrolment any time before the next billing cycle; cancellation takes effect at the end of the current billing period, and S8N does not provide pro-rated refunds for partial periods unless required by law.
- Refunds for S8N Academy courses are available within 7 days of purchase provided less than 20% of course content has been accessed. Refunds for consultancy engagements are governed by the cancellation terms in the applicable SOW. Refunds for S8N Consultancy transactions are governed by Section 8.5. Approved refunds are processed within 7–10 business days to the original payment method, consistent with RBI timelines for refund processing. S8N will not charge a cancellation fee on any cancelled order unless S8N bears a similar cost when it cancels an order itself.
4. Intellectual Property.All website content, branding, the S8N design system, proprietary automation frameworks, prompt libraries, n8n node templates, and methodologies that existed before or independently of any client engagement (“S8N Core IP”) remain the exclusive property of S8N, regardless of engagement. Upon full payment for a consultancy engagement, you receive a perpetual, non-exclusive, worldwide licence to use the specific workflows, configurations, and integrations built for you under that SOW for your internal business purposes. S8N retains ownership of S8N Core IP embedded in those deliverables and may reuse general-purpose components, patterns, and learnings (excluding your confidential data) across other client engagements. Downloaded brochures, blueprints, and PDFs are licensed to you for internal, non-commercial evaluation only and may not be redistributed, decompiled, or repackaged. You retain all rights to data you upload or connect to the Platform. Nothing in this Section grants S8N ownership of your business data; see Section 5.
5. Client Data & AI Processing.This section governs personal data and business data you provide to S8N for processing in connection with RAG systems, AI agents, CRM automation, or n8n workflows (“Client Data”). Where Client Data includes personal data of your customers, employees, or other individuals, you act as the Data Fiduciary (or controller) under the Digital Personal Data Protection Act, 2023 and applicable law, and S8N acts as a Data Processor, processing Client Data solely on your documented instructions and for the purposes set out in your SOW.
- You warrant that you have a lawful basis (including any necessary consent or notice) to share any personal data with S8N for processing, and that you will notify the relevant individuals as required by applicable law.
- Delivering AI agents, RAG systems, and automations may involve sub-processing through third-party infrastructure and model providers, including Supabase (database/auth), Vercel (hosting), n8n (workflow execution, self-hosted or cloud), Razorpay (payments), and one or more large language model providers (which may include, depending on the specific engagement, OpenAI, Anthropic, Google, or other providers). The specific model provider(s) used for your engagement will be named in your SOW or Data Processing Addendum. You consent to such sub-processing, subject to S8N requiring these sub-processors to maintain appropriate data protection commitments.
- S8N does not use Client Data to train or fine-tune any third-party foundation model, and does not share Client Data with any third party for that party's own purposes, except where explicitly agreed with you in writing.
- AI agents, RAG retrieval, and automation outputs are generated probabilistically and may be incomplete, outdated, or incorrect (“hallucinations”). Outputs are decision-support tools, not a substitute for professional, legal, medical, financial, or regulatory judgment. You are responsible for human review of AI-generated outputs before relying on them for any consequential business, financial, clinical, or legal decision, particularly where you operate in a regulated sector (healthcare, legal, finance, etc.). S8N is not liable for decisions made solely on unreviewed AI output.
- For engagements involving personal data of your customers or employees, S8N will execute a separate Data Processing Addendum on request, setting out security measures, the specific sub-processors/model providers used, audit rights, and breach notification timelines. On termination of an engagement, S8N will delete or return Client Data within 30 days unless a longer retention period is required by law or agreed in writing.
6. Portals & Account Security. You are responsible for maintaining the confidentiality of your Client Portal, S8N Consultancy, and S8N Academy account credentials, and for all activity under your account. Notify security@s8n.inimmediately of any suspected unauthorised access. S8N is not liable for losses arising from unauthorised use of your credentials unless caused by S8N's failure to maintain reasonable security safeguards under applicable law. S8N will notify affected account holders of a security incident affecting their data as soon as reasonably possible, and in any event within 72 hours of S8N becoming aware of a confirmed incident, without prejudice to any shorter statutory timeline that may apply.
7. Acceptable Use. You agree not to use the Platform for any destructive, fraudulent, or unlawful purpose, including: executing malicious code, SQL injection, or any system-penetration activity; scraping S8N content, prompts, or data assets, including to train a competing AI model; flooding forms, booking systems, S8N Consultancy listings, or course endpoints with automated or fraudulent submissions; impersonating another person, business, or S8N Consultancy consultant, or posting false credentials, reviews, or ratings; attempting to extract, reverse-engineer, or replicate the underlying prompts, weights, or configuration of any S8N AI agent; using any S8N AI agent or automation to generate content that is unlawful, infringing, defamatory, or that violates applicable content or AI-labelling obligations; or circumventing S8N Consultancy platform fees by arranging to transact with a Consultant outside the platform after being introduced through it. S8N may suspend or terminate access for any violation, and reserves rights under Section 79 of the Information Technology Act, 2000 to remove unlawful third-party content hosted on the Platform.
8. S8N Consultancy — Marketplace Terms. If you access S8N Consultancy at consultancy.s8n.in (the “Marketplace”), the Marketplace is a technology platform connecting independent third-party AI consultants (“Consultants”) with businesses seeking consultancy services (“Clients”). Unless expressly stated otherwise in a specific listing, S8N is not a party to the underlying consultancy engagementbetween a Consultant and a Client, is not the employer of any Consultant, and does not guarantee or warrant the quality, accuracy, legality, or outcome of any Consultant's work. Consultants act as independent contractors, not as employees or agents of S8N.
- Consultants must complete onboarding verification (PAN, GST registration where applicable, and self-declared professional credentials), including individual KYC with S8N's payment aggregator, before listing services. S8N may suspend or delist a Consultant for misrepresentation, breach of these Terms, or unresolved Client complaints.
- All Marketplace payments are processed exclusively through Razorpay, using Razorpay Route(or an equivalent split-settlement product), under which each Consultant is onboarded as an individually-verified linked account and Client payment is split automatically at checkout — S8N's commission to S8N, and the Consultant's share settling directly to the Consultant's own linked account. S8N does not pool, hold, or custody Client funds in its own operating bank account at any point. Platform commission is disclosed transparently before checkout.
- Clients and Consultants introduced through the Marketplace agree not to arrange payment for the introduced engagement outside the Marketplace for the purpose of avoiding platform fees, for a period of 12 months from introduction.
- Disputes about service quality between a Client and Consultant are primarily the responsibility of those two parties. S8N may, at its discretion, mediate or facilitate a refund through the split-payment mechanism, but is not obligated to adjudicate the dispute. Cancellation charges, where applicable, will not exceed those S8N itself would bear for a unilateral cancellation. On request after a purchase, S8N will provide a Client with the Consultant's business name, registered address, and contact details for the purpose of dispute resolution, consistent with the Consumer Protection (E-Commerce) Rules, 2020. S8N does not manipulate pricing on the Marketplace to extract unjustified profit, and does not discriminate between similarly-placed Clients or Consultants without disclosed reason.
9. S8N Academy — Course Terms.Course access is personal to the enrolled user; account sharing or resale of course access is prohibited. Certificates issued reflect completion of S8N's curriculum and do not constitute a government-recognised qualification, professional licence, or guarantee of employment outcomes. Submitted code, projects, or assignments remain your property; you grant S8N a licence to use anonymised, aggregated performance data to improve the curriculum. Plagiarism, harassment of instructors or peers, or sharing of paid course material outside the platform may result in account termination without refund.
10. Grievance Redressal. In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, S8N has appointed a Grievance Officer:
The Grievance Officer will acknowledge any complaint within 24 hours and resolve it within 15 days of receipt. For consumer complaints specifically relating to an S8N Consultancy transaction, S8N additionally follows the acknowledgment and resolution timelines prescribed under the Consumer Protection (E-Commerce) Rules, 2020 (acknowledgment within 48 hours, resolution within one month), where these differ from the timeline above. Nothing in this Section limits your right to approach the National Consumer Helpline, a Consumer Disputes Redressal Commission, or the Data Protection Board of India directly.
11. Disclaimers & “No Guarantee” Notice. Website content, brochures, case studies, ROI statistics, and ranges quoted by S8N (including figures such as time saved or error-rate reduction) are illustrative and based on prior client outcomes under different conditions. They are not a guarantee, warranty, or binding representation of the results you will achieve, and do not form part of any contract unless expressly and individually incorporated into a signed SOW with specific, measurable acceptance criteria. Actual results depend on your data quality, existing systems, team adoption, and scope, all of which vary by engagement. The Platform, guides, calculators, and diagnostic tools are provided on an “as-is” and “as-available” basis without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement, except as expressly stated in a signed SOW.
12. Liability Boundaries.To the maximum extent permitted by Indian law, S8N's aggregate liability arising out of or relating to a particular engagement, whether in contract, tort, or otherwise, shall not exceed the total fees actually paid by you to S8N for that specific engagement (for ongoing SaaS, S8N Consultancy, or S8N Academy subscriptions, this means the fees paid in the twelve (12) months immediately preceding the event giving rise to the claim). S8N is not liable for indirect, incidental, consequential, or special damages, including loss of profit, loss of data, or business interruption, arising from use of the Platform or reliance on AI-generated output, except as set out below. Nothing in these Terms excludes or limits liability for (a) fraud or fraudulent misrepresentation, (b) gross negligence or wilful misconduct, (c) breach of confidentiality obligations, or (d) death or personal injury caused by negligence, to the extent such exclusion would be unenforceable under Indian law.
13. Indemnification. You agree to indemnify and hold harmless SHRIRAJ NILESH NAIKand S8N's agents from claims, liabilities, damages, and reasonable legal expenses arising from (a) your breach of these Terms, (b) unauthorised use of your account, (c) your misuse of S8N deliverables or AI outputs without required human review, or (d) Client Data you provide that infringes a third party's rights or was shared without a lawful basis. This indemnity from you to S8N is not subject to the cap in Section 12. S8N will indemnify you against third-party claims that S8N Core IP, as delivered and used as intended, infringes a third party's registered intellectual property rights in India, subject to S8N's right to control the defence and, at its option, modify the deliverable or refund fees paid for the affected component. S8N's indemnification obligation under this paragraph is subject to, and capped at, the same aggregate liability limit set out in Section 12.
14. Suspension & Termination. S8N may suspend or terminate your access to any part of the Platform immediately for breach of these Terms, non-payment, or suspected fraudulent or unlawful activity. You may terminate a SaaS subscription per Section 3. Provisions that by their nature should survive termination (including Sections 4, 5, 11, 12, 13, and 16) survive.
15. Force Majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, internet or cloud-provider outages, governmental action, or failures of third-party AI model providers, provided the affected party gives prompt notice and uses reasonable efforts to mitigate the impact.
16. Governing Law & Dispute Resolution. These Terms are governed by the laws of India, without regard to conflict-of-laws principles.
- Any dispute arising out of a consultancy engagement, SOW, or S8N Consultancy transaction between businesses will first be referred to good-faith negotiation between senior representatives for 30 days, failing which it will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator mutually appointed by the parties, seated and venued in Mumbai, Maharashtra, conducted in English. The arbitral award shall be final and binding.
- Subject to the arbitration agreement above where it applies, the courts at Mumbai, Maharashtra have exclusive jurisdiction over any other dispute arising from use of the Platform.
- Nothing in this Section restricts your statutory right, as a consumer, to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or to approach the Data Protection Board of India, regardless of the arbitration agreement above.
17. General Provisions. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between S8N and you, or between S8N and any Marketplace Consultant. S8N may update these Terms from time to time; material changes will be notified by email or in-app notice at least 7 days before taking effect. Continued use after that date constitutes acceptance. If any provision is held unenforceable, the remaining provisions continue in full force. These Terms, together with the Privacy Policy and any signed SOW, constitute the entire agreement between you and S8N regarding the Platform, superseding prior agreements on the same subject matter. You may not assign your rights under these Terms without S8N's written consent. S8N may assign these Terms in connection with a sale of the business or substantially all assets. Legal notices to S8N should be sent to legal@s8n.in and the business address above; notices to you will be sent to the email associated with your account. These Terms are drafted in English. In the event of translation, the English version prevails.